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Customer Service

You choose your preferred way of ordering.

  • Order by Internet: Just browse the on-line catalog, select the items you wish to add to your shopping cart, and enter the required information on the order form screens.
  • Order by phone: 1-800-922-7397 and press 2 for Customer Service. Our friendly sales representatives are on duty Monday-Friday, 8:00 am to 4:00 pm EST. Our toll free numbers can be reached if dialing from within the United States (including Alaska, Hawaii, Puerto Rico) and Canada.
  • Order by Fax: 1-330-244-9518 24 hours a day.

Customer Service

If you have questions about any of our products or wish to inquire about an order you have already placed, send us e-mail at and we will respond by e-mail with your answers within 1-2 business days.

Warranty Info does not manufacture the products offered for sale in our catalogs or in our web sites. Therefore does not offer product warranty, but simply extends the manufacturer's standard warranty.

Safety Info

We select the safest and best quality products we can find. While our child safety products are meant to be aids to you and your children, these items are not necessarily the final solution. It is your responsibility to see the devices are installed and used properly. You should also be aware that some children can eventually find their way around a safety device, even faster if they see you using it over and over. Our recommendation is that you do not let your child(ren) watch you use these devices because you will be helping them learn how to operate them. Nothing can replace adult supervision and constant vigilance. Children learn and move quickly. Often they can find more ways of getting themselves into unsafe situations than we can ever anticipate. So please keep a close eye on your children at all times, and carefully instruct your babysitter or caregivers to do the same.


Through, we have committed ourselves to serving you, your child and your family. We take this commitment very seriously and extensive time and effort go into product sourcing, testing and selection. As a result, our products are superior in quality and safety. Because the safety of children is our main concern, we ask that you carefully heed all age recommendations for use of our products..

And you'll find that our service is just as superior as our products. We make every effort to ship your order within 24 hours…sometimes even the same day.

Our assurance of satisfaction goes beyond filling your order.

If you're not delighted with every item you purchase, you can be sure that your return or exchange will be handled quickly and fairly. Easy-to-return instructions are printed on the back of your packing slip and our customer service representatives are here to help with any questions you may have by Email.

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